Shipping and returns

This page sets out how orders placed on www.la-chambre.com are shipped, and the conditions under which you may return an item, withdraw from your purchase and obtain a refund. It supplements our Terms and Conditions of Sale, which prevail in the event of any inconsistency.

1. Order preparation and dispatch

Orders are prepared and handed over to the carrier within 2 working days of payment being received. Working days exclude Saturdays, Sundays and French public holidays.

Every shipment is confirmed by e-mail and includes a tracking number so you can follow your parcel online.

Our products are fragile: each jar is individually secured and shipped in reinforced packaging designed for glass. If you are ordering several items, we recommend placing a single order — two separate orders cannot be merged and will be shipped separately.

2. Delivery options and lead times

The lead times above are the carrier's average observed times. In accordance with article L216-1 of the French Consumer Code, we undertake in any event to deliver your order no later than 30 days after the contract is concluded.

3. Shipping costs — Mainland France

Shipping costs depend on the total value of your order. All amounts include VAT and are shown in your basket before you confirm.

Shipping is free within mainland France on orders of €60 or more.

4. Shipping costs — International and overseas territories

Outside mainland France, shipping costs are calculated on the total weight of the parcel and the destination zone. The exact amount is shown in your basket before you confirm your order.

For deliveries outside the European Union and to overseas territories, any customs duties, local taxes and clearance fees are not included in our prices and remain payable by the recipient. They are set by the authorities of the destination country and are outside our control.

We do not ship to every destination. If your country does not appear at checkout, please write to contact@la-chambre.com.

5. Click & Collect

Collection in one of our shops is free of charge. Your order is available within 1 working day at the shop you selected, and you will receive an e-mail as soon as it is ready. Collection takes place during that shop's opening hours, listed on our Shops page.

6. Receiving your parcel

The risk of loss of or damage to the parcel passes to you when you take physical possession of the goods, in accordance with article L216-5 of the French Consumer Code. Until delivery, La Chambre remains liable for the proper performance of the contract (article L216-4 of the same code).

If your parcel arrives damaged or incomplete, or if a jar is broken, please write to sav@la-chambre.com with photographs of the parcel and the products, ideally within 48 hours of delivery. Reporting quickly allows us to claim against the carrier; it is in no way a condition of your rights and does not affect your right of withdrawal or the legal guarantees described in section 10.

If your parcel has not arrived, contact us: we will open an enquiry with Colissimo and offer you a replacement or a refund.

7. Right of withdrawal

You have 14 calendar days to withdraw from your purchase, without giving any reason and without incurring any cost other than the cost of returning the goods.

This period starts on the day you, or a third party designated by you, take physical possession of the last item in the order. If the period ends on a Saturday, Sunday or public holiday, it is extended to the next working day.

How to withdraw

Inform us of your decision by an unambiguous statement, before the 14-day period expires:

• by e-mail to sav@la-chambre.com;
• or by post to: La Chambre — Customer Service, 36 rue des Jeûneurs, 75002 Paris, France;
• you may use the model form reproduced in section 12, although you are not obliged to.

Returning the goods

You then have 14 days from sending your notification to return the goods to:

La Chambre — Service Retours
ZAC Hauts Plateaux, Allée des Merisiers
80420 Flixecourt — France

Return shipping costs are payable by you. We recommend using a tracked service and keeping your proof of postage: it will be requested if the return parcel is lost.

Please return the goods in protective packaging. You are liable only for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Refund

We will refund all sums paid, including the outbound delivery costs (up to the cost of the least expensive standard delivery option we offer), no later than 14 days after being informed of your decision to withdraw.

We may withhold the refund until we have received the goods back or until you have supplied proof of having sent them back, whichever is the earlier.

Refunds are made using the same means of payment as the original transaction, unless you expressly agree otherwise, and are free of charge for you. Orders paid for with a gift card are refunded as store credit.

8. Goods excluded from the right of withdrawal

Under article L221-28 of the French Consumer Code, the right of withdrawal does not apply to:

• goods liable to deteriorate or expire rapidly;
• goods that have been unsealed or opened after delivery and cannot be returned for reasons of hygiene or health protection;
• goods made to your specifications or clearly personalised (in particular personalised labels);
• gift cards whose balance has already been used, in whole or in part.

9. Exchanges

We do not offer direct exchanges. If you would like a different product, please exercise your right of withdrawal and place a new order.

10. Legal guarantees

Independently of the right of withdrawal, you benefit from the following legal guarantees, at no cost to you:

Legal guarantee of conformity (articles L217-3 et seq. of the French Consumer Code). You have two years from delivery of the goods to obtain their conformity. During that period you need only establish the existence of the lack of conformity, not the date on which it appeared. Conformity is restored by repair or replacement, within a maximum of thirty days and at no cost to you, including return shipping costs. If this is impossible, refused, delayed or causes you major inconvenience, you may obtain a price reduction or the cancellation of the sale and a full refund.

Guarantee against hidden defects (articles 1641 et seq. of the French Civil Code). You may bring a claim within two years of discovering the defect and obtain, at your choice, a refund of the price against return of the goods, or a price reduction.

To invoke either guarantee, write to sav@la-chambre.com describing the defect and attaching photographs and your proof of purchase.

11. Complaints and mediation

For any complaint, please first contact our customer service at sav@la-chambre.com or by post at La Chambre — Customer Service, 36 rue des Jeûneurs, 75002 Paris, France.

If no satisfactory solution is found, you may refer the matter free of charge to the consumer mediator we are affiliated with, within one year of your written complaint:

CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice
14 rue Saint Jean, 75017 Paris, France
Telephone: +33 1 89 47 00 14
E-mail: cm2c@cm2c.net
Website: www.cm2c.net

12. Model withdrawal form

You may copy, complete and return the form below. Its use is optional.

13. Contact us

Customer service and order tracking: sav@la-chambre.com
All other enquiries: contact@la-chambre.com
Telephone: +33 3 22 48 09 57
Post: La Chambre — Customer Service, 36 rue des Jeûneurs, 75002 Paris, France
Online form: Contact us

Last updated: 28 August 2026.