Legal Notice - La Chambre: Legal Information and Terms of Use

Terms & Conditions

General terms and conditions of sale for consumers

To view the General Terms and Conditions of Sale for Professionals in French, click here and in English here

Effective from 10/04/2023

LA CHAMBRE AUX CONFITURES is a simplified joint-stock company under French law with a capital of 250,000 euros, registered with the Paris Trade and Companies Register under number 531 802 981, whose registered office is located at 36, rue des Jeûneurs in the 2nd arrondissement of Paris (75002), France, and whose main activity is the production and sale of artisanal jams, honeys, chutneys, preserves, sauces, and condiments.

Contact

Address: LA CHAMBRE AUX CONFITURES SAS, 36 rue des Jeûneurs, 75002 Paris, France Email: contact@lachambreauxconfitures.com

Phone: 03.22.48.09.57.

As part of its activity, LA CHAMBRE AUX CONFITURES publishes and operates the website from the address HTTP://WWW.LACHAMBREAUXCONFITURES.COM/ (hereinafter the "Site"). It also has retail stores in its name, the list of which is updated on the website (hereinafter the "Store").

DATACAMPUS - 35 rue du grand puits, 79230 Vouillé, France

Phone: +33 5.16.64.00.75.

ARTICLE 1. SCOPE OF APPLICATION

These general conditions apply to any sales contract concluded between LA CHAMBRE AUX CONFITURES (hereinafter the "Seller") and any individual acting as a consumer (hereinafter the "Customer"), meaning any individual acting for purposes that do not fall within their commercial, industrial, artisanal, liberal, or agricultural activity. To validly place an order, the Customer must be an adult capable of 18 years and hold a bank account.

LA CHAMBRE AUX CONFITURES and the Customer are hereinafter collectively referred to as the "Parties" or individually as a "Party".

These general conditions express the entirety of the obligations of the Parties, they are accessible at any time on the Website and constitute the unique framework of the contractual relationship between the Parties, prevailing over any other document, including any of the Customer's purchase conditions.

To place an order with the Seller, the Customer must read these general conditions and accept them without reservation. These General Terms and Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer's purchase is the one in force on the website at the date of placing the order.

The Customer acting in a professional capacity cannot invoke these General Terms and Conditions of Sale.They are invited to contact the Seller to obtain the catalog, prices, and General Terms and Conditions of Sale for professionals, which are solely applicable to them.

The Customer declares to have full and complete capacity to contract with the Seller and in particular, declares to be of legal age and have the legal capacity to conclude a sale.

ARTICLE 3. ONLINE ORDERING METHODS

3.1. Customer Account

Creating a customer account is a mandatory prerequisite for placing an order on the Site.

The Customer undertakes to provide the Seller with sincere and complete data, not to infringe, in any way, the rights of third-party individuals or legal entities, to update the requested data, and to spontaneously correct any errors affecting them.

The Seller reserves the right to request proof at any time. It is reminded that every consumer has the right to register on the list opposing telephone solicitation. The login details (username and password) are unique, personal, and strictly confidential.

The Customer is solely responsible for the use of their identifiers, commits to personal use only, and not to share them with third parties. The Customer may request the deletion of their customer account at any time by following the procedure provided on the Site or by sending an email request.

3.2. Order Process

A Customer wishing to purchase an item on the Site must:

Create a customer account as described above or, if they already have a customer account, log into it,
Select the desired items and their quantity on the Site by adding them to the cart,
Check the cart's content and make any necessary modifications,
Verify billing and shipping addresses,
Choose the delivery method,
Confirm the order by accepting the General Terms and Conditions of Sale after reviewing them, noting that the Customer’s order confirmation implies a payment obligation,
Make the payment under the conditions provided in Article 8 below. The Customer will receive a payment confirmation email as well as an order confirmation email with a summary of the ordered items, which forms the sales contract between the Parties. The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute regarding a previous order. The Customer will be able to track their order's progress on the Site and will be informed by email of the order registration and shipment stages, with a tracking number. 3.3. Order Modification Once confirmed and accepted by the Seller, as described above, the order is generally non-modifiable. However, the Seller may accept order modifications from the Customer, but is not obligated to, within the limits of their possibilities and provided they are notified to the Seller by email sent to SAV@LACHAMBREAUXCONFITURES.COM before the order is shipped. 3.4. Order Cancellation Once confirmed and accepted by the Seller, as described above, the order cannot be canceled, except for the exercise of the right of withdrawal or in cases of force majeure.

ARTICLE 4. BOX SUBSCRIPTION

The Seller offers subscription plans allowing the Customer to receive a selection of items (hereinafter the "Series") on a monthly basis for a defined duration chosen by the Customer, automatically.

It is possible to subscribe at any time to the subscription plan on the dedicated page on the Site. The Customer must choose the type of Series they wish to receive, with the contents of each Series displayed on the Site, as well as the duration of the subscription, and pay the subscription price. For deliveries outside mainland France, additional shipping fees may apply on top of the subscription price.

After order validation, the Customer will receive a confirmation email of their subscription.

The Customer subscribes to the plan for a defined period among the durations offered on the Site in the relevant category.

ARTICLE 5. GIFT CARD

5.1. Purchase of a Gift Card

The Seller offers electronic gift cards for sale, available for ordering on the Site.

The gift card is sent by email upon ordering.

The sale price of gift cards is displayed in euros including VAT at the rate in effect on the day of the order. In case of modification of the applicable VAT rate, the modified rate will automatically apply.

Once the order for the gift card has been finalized and paid, the Customer cannot request the cancellation of their order, without prejudice to their legal right of withdrawal.

5.2. Use of a Gift Card

A gift card is valid for one (1) year from its date of issue. Beyond this period, the gift card is no longer valid and cannot be used, without any refund or compensation being due. Gift cards are valid on the Site or in-store for the purchase of items sold by the Seller. In-store, the Customer must present the gift card. To use the gift card on the Site, the Customer must enter the unique code displayed on the gift card at the time of ordering.

The face value of a gift card is fixed and expressed in euros. The Seller accepts a limit of one gift card per purchase on the Site. Each gift card can only be used once, and their amount cannot be split. If the order amount exceeds the balance of the gift card used, the Customer must complete their payment using one of the payment methods accepted by the Seller.

Gift cards cannot be used as a means of payment for the purchase of gift cards.

In the event that the Customer wishes to return an item purchased with a gift card in accordance with these terms, they will be refunded in the form of credit usable on the Site or in-store.

ARTICLE 6. PRICES AND PAYMENT TERMS

6.1. Prices of Items

The prices of items are displayed in-store and on the Site in euros including VAT at the rate in effect on the day of the order. In case of modification of the applicable VAT rate, the modified rate will automatically apply. For all items shipped outside the European Union and Overseas Departments and Territories, the price will be calculated excluding taxes automatically on the invoice.

The Seller reserves the right to vary the price of its items over time, especially during promotional events. Promotional offers are valid only for the duration indicated on the Site. Promotional discount codes applicable to all or certain specific purchases made on the Site may be offered at any time by the Seller or its partners. Any additional conditions of use to these General Terms and Conditions of Sale will be specified at the time the discount code is issued (including the duration of use of the code and the items concerned). Only one code can be used per order and only after it has been placed. We cannot accept any responsibility and have no obligation to replace if a promotional code has expired, lost, or used by a third party when it is personal.

If at the time of paying your order or retrospectively, it is found that the Customer abuses promotional codes in any way (for example, by selling them to others) or that the code does not work correctly due to fraud, falsification, technical error beyond our control, we reserve the right to cancel your promotional code and/or suspend or close your account on the Site without notice.

Items will be invoiced based on the prices in effect at the time of order validation. The price of items does not include delivery charges, any customs duties and applicable import taxes, or telecommunication fees necessary for access to and use of the Site. In the case of an order to a country other than mainland France, the Customer is the importer of the concerned item(s). Customs duties or other local taxes or import duties or state taxes may be payable. They will be at the Customer's expense and are solely the Customer's responsibility.

6.2. Payment Obligation

The validation of the order by the Customer implies an obligation to pay. The amount of the order must be paid in full at the time of order validation on the Site and at the time of purchase in-store. Otherwise, the Customer will be deemed to have canceled their order. No item will be delivered before full payment of the price by the Customer.

6.3. Means of Payment

The Seller accepts payments by credit card and PayPal.

The Customer remains fully responsible for the banking information they provide and for securing their means of payment.

Accepted credit cards are those from VISA and MasterCard networks. The Customer confirms that they are the holder of the credit card used, that the name on it is indeed theirs, and that they have the necessary authorizations. The Customer's credit card is debited at the end of the order validation process, after verification of banking data and upon receipt of the debit authorization given by the issuer of the credit card used by the Customer. By providing information regarding their credit card, the Customer authorizes the Seller to debit their credit card for the total amount of the order through its payment service provider.

Online payment data is exchanged in encrypted mode between the Customer and our payment partner without the Seller having access to the Customer's banking data. Payments made by the Customer will only be considered definitive upon effective collection by the Seller.

ARTICLE 7. DELIVERY

7.1. Address and Delivery Method All items can be delivered worldwide, provided that the territory is covered by the Seller's carrier services. For more information, the Customer can inquire with the Seller prior to placing their order. The Customer is fully responsible for the delivery address provided at the time of order. Any package returned to the Seller due to an incorrect or incomplete delivery address will be resent at the sole expense of the Customer, and the Seller cannot be held responsible for any absence or delay in delivery as a result. Delivery to a pickup point is only possible at pickup points within the Seller's carrier network. The Customer may also choose to pick up their order directly in-store, with in-store pickup only available during business days and opening hours as indicated on the Site.

7.2. Delivery Fees Delivery fees vary depending on the delivery address, the number of items ordered, and the delivery method chosen by the Customer, and do not include any customs duties, import taxes, and applicable local taxes for which the Customer may be liable. Delivery fees are the sole responsibility of the Customer. They may evolve over time, depending on the pricing applied by carriers. The delivery fees applicable to the order are those indicated at the time of validation of said order. In any case, the amount of delivery fees is communicated to the Customer before order validation. Any applicable customs duties, import taxes, and local taxes for which the Customer may be liable remain the sole responsibility of the Customer.

7.3. Delivery Times The delivery times advertised on the Site are in business days (excluding Saturday, Sunday, and public holidays). Delivery times are calculated taking into account the dispatch and delivery times of the order. Delivery times depend on the chosen delivery method. In any case, delivery times are indicated to the Customer before order validation. The Customer is informed by email of the shipment of their order. If the ordered items have not been delivered within 30 days after the indicative delivery date, for any reason other than force majeure or the Customer's fault, the sale may be terminated at the written request of the Customer. Any amounts paid by the Customer will then be refunded to them no later than fourteen days following the date of contract termination, excluding any compensation or withholding. If delivery cannot be made due to the Customer's actions, for any reason whatsoever, including non-collection at the designated pickup point within the notified timeframe, the items will be returned to the Seller, at the risk and expense of the Customer. The Customer will be informed by email and will have the choice between canceling their order and redelivery. In any case, fees may be charged to the Customer, either for unpacking in case of cancellation or for new delivery. The Customer will be informed of their amount in the aforementioned email. These fees, originating from the Customer's actions, will not be refunded in the event of exercising the right of withdrawal.

7.4. Complaints Regarding Delivery The transfer of ownership of the Seller's items to the Customer, as well as the risks of loss and damage relating thereto, will only occur when the Customer physically takes possession of the items upon delivery. The items therefore travel at the Seller's risk and peril. If the package is damaged or incomplete upon receipt, the Customer notifies the Seller within 24 (twenty-four) hours from the delivery to make any reservations or claims for non-conformity or apparent defects of the delivered items, by email to SAV@LACHAMBREAUXCONFITURES.COM, with all relevant justifications (including photos). After this period and failing to comply with these formalities, the items will be deemed compliant and free from any apparent defects, and no claim will be validly accepted by the Seller in this regard. The Seller will refund or replace, as soon as possible and at its expense, the delivered items for which the defects of conformity or apparent or hidden defects have been duly proven by the Customer. For any order placed and delivered outside of France, the Seller is not required to verify and/or inform the Customer of the applicable customs duties and taxes, which are solely the responsibility of the Customer. To be aware of them, the Customer must inquire with the competent authorities of their country. Their ignorance by the Customer cannot in any case justify the refusal of an ordered delivery.

ARTICLE 7. DELIVERY

7.1. Address and Delivery Method

All items can be delivered worldwide, provided that the territory is covered by the Seller's carrier services. For more information, the Customer can inquire with the Seller prior to placing their order.

The Customer is fully responsible for the delivery address provided at the time of order. Any package returned to the Seller due to an incorrect or incomplete delivery address will be resent at the sole expense of the Customer, and the Seller cannot be held responsible for any absence or delay in delivery as a result.

Delivery to a pickup point is only possible at pickup points within the Seller's carrier network. The Customer may also choose to pick up their order directly in-store, with in-store pickup only available during business days and opening hours as indicated on the Site.

7.2. Delivery Fees

Delivery fees vary depending on the delivery address, the number of items ordered, and the delivery method chosen by the Customer, and do not include any customs duties, import taxes, and applicable local taxes for which the Customer may be liable.

Delivery fees are the sole responsibility of the Customer. They may evolve over time, depending on the pricing applied by carriers. The delivery fees applicable to the order are those indicated at the time of validation of said order. In any case, the amount of delivery fees is communicated to the Customer before order validation. Any applicable customs duties, import taxes, and local taxes for which the Customer may be liable remain the sole responsibility of the Customer.

7.3. Delivery Times

The delivery times advertised on the Site are in business days (excluding Saturday, Sunday, and public holidays). Delivery times are calculated taking into account the dispatch and delivery times of the order.

Delivery times depend on the chosen delivery method. In any case, delivery times are indicated to the Customer before order validation. The Customer is informed by email of the shipment of their order.

If the ordered items have not been delivered within 30 days after the indicative delivery date, for any reason other than force majeure or the Customer's fault, the sale may be terminated at the written request of the Customer. Any amounts paid by the Customer will then be refunded to them no later than fourteen days following the date of contract termination, excluding any compensation or withholding.

If delivery cannot be made due to the Customer's actions, for any reason whatsoever, including non-collection at the designated pickup point within the notified timeframe, the items will be returned to the Seller, at the risk and expense of the Customer. The Customer will be informed by email and will have the choice between canceling their order and redelivery. In any case, fees may be charged to the Customer, either for unpacking in case of cancellation or for new delivery. The Customer will be informed of their amount in the aforementioned email. These fees, originating from the Customer's actions, will not be refunded in the event of exercising the right of withdrawal.

7.4. Complaints Regarding Delivery

The transfer of ownership of the Seller's items to the Customer, as well as the risks of loss and damage relating thereto, will only occur when the Customer physically takes possession of the items upon delivery. The items therefore travel at the Seller's risk and peril.

If the package is damaged or incomplete upon receipt, the Customer notifies the Seller within 24 (twenty-four) hours from the delivery to make any reservations or claims for non-conformity or apparent defects of the delivered items, by email to SAV@LACHAMBREAUXCONFITURES.COM, with all relevant justifications (including photos). After this period and failing to comply with these formalities, the items will be deemed compliant and free from any apparent defects, and no claim will be validly accepted by the Seller in this regard.

The Seller will refund or replace, as soon as possible and at its expense, the delivered items for which the defects of conformity or apparent or hidden defects have been duly proven by the Customer.

For any order placed and delivered outside of France, the Seller is not required to verify and/or inform the Customer of the applicable customs duties and taxes, which are solely the responsibility of the Customer. To be aware of them, the Customer must inquire with the competent authorities of their country. Their ignorance by the Customer cannot in any case justify the refusal of an ordered delivery.

ARTICLE 8. RIGHT OF WITHDRAWAL

8.1. Withdrawal Procedure

In the case of a distance or off-premises contract, the Customer has a period of fourteen (14) calendar days to inform the Seller of their intention to withdraw from the contract without having to justify their decision. For contracts concluded at a distance, the period begins from the day following (i) the delivery of the item in the case of ordering an item, (ii) the delivery of the first Series in the case of a subscription, and (iii) the order confirmation in the case of ordering a gift card. If the deadline falls on a Saturday, Sunday, or public holiday, it is extended until the next working day.

8.2. Exercise of the Right of Withdrawal

The Customer must notify their decision to withdraw from the contract by means of a clear and unambiguous declaration by mail or email. The Customer may use the withdrawal form template available in the appendix hereto, but this is not mandatory. Where applicable, the Customer must also return the items without undue delay and no later than fourteen (14) calendar days from the notification of withdrawal to the address indicated at the top hereof.

In the event of exercise of the right of withdrawal, the return costs of the item are the sole responsibility of the Customer, and the Seller does not accept parcels returned carriage forward or cash on delivery. The Customer bears all risks associated with the return of the item. Only items returned complete, in their original condition, and with all their accessories in their original condition will be accepted. The Customer may be liable for any use exceeding what is necessary to establish the nature, characteristics, and proper functioning of the item.

8.3. Refund

In the event of exercise of the right of withdrawal, the Seller will refund the amounts paid by the Customer no later than fourteen (14) calendar days from the notification of withdrawal.

The Seller reserves the right to defer the refund until the items are recovered. The return costs of the items remain the responsibility of the Customer and are therefore not refunded.

The refund will be made using the same means of payment as that used by the Customer for the initial transaction, unless otherwise agreed.

In the event that the Customer wishes to return an item purchased with a gift card, the Seller will refund the Customer in the form of vouchers usable on the Site and in-store. In the event of exercising the right of withdrawal within the aforementioned period, only the price of the purchased item(s) and the delivery costs are refunded, with the return costs remaining the responsibility of the Customer.

8.4. Exclusions

Returns must be made in their original and complete condition (packaging, accessories, instructions, etc.) allowing them to be returned to the market in new condition, accompanied by the purchase invoice or delivery note. Damaged, unsealed, soiled, or incomplete items will not be accepted.

The consumer cannot exercise their right of withdrawal for goods made to the consumer's specifications or clearly personalized (for example, custom sets or specific orders on estimate), goods that have been unsealed by the consumer after delivery and cannot be returned for reasons of hygiene or health protection.

The right of withdrawal cannot be exercised when the Customer has chosen the option of label customization or any other customization. In the case of a gift card order, the Customer cannot exercise their right of withdrawal once the gift card balance has been spent, even partially, before the end of the withdrawal period.

ARTICLE 9. LEGAL WARRANTIES

The consumer has a period of two years from the delivery of the item to invoke the legal warranty of conformity in the event of a defect in conformity. During this period, the consumer is only required to establish the existence of the non-conformity and not the date of its occurrence.

The legal warranty of conformity obliges the professional, where applicable, to provide all necessary updates to maintain the conformity of the item.

The legal warranty of conformity entitles the consumer to repair or replacement of the item within thirty days following their request, at no cost and without major inconvenience to them. The consumer may obtain a price reduction by keeping the item or terminate the contract by obtaining a full refund upon return of the item, if:

The professional refuses to repair or replace the item;
Repair or replacement of the item occurs after thirty days;
Repair or replacement of the item causes major inconvenience to the consumer, especially when the consumer bears the permanent costs of recovery or removal of the non-compliant item, or if they bear the costs of installing the repaired or replaced item;
The non-compliance of the item persists despite the unsuccessful attempt at compliance by the seller. The consumer also has the right to a price reduction or contract termination when the non-conformity is so serious that an immediate price reduction or contract termination is justified. The consumer is not required to request repair or replacement of the item beforehand. The consumer is not entitled to contract termination if the non-conformity is minor. Any immobilization period of the item for repair or replacement suspends the warranty that remained valid until the delivery of the item restored to a satisfactory condition. A seller who acts in bad faith to prevent the implementation of the legal warranty of conformity incurs a civil fine of up to €300,000, which can be increased to 10% of the average annual turnover. The consumer also benefits from the legal warranty against hidden defects in accordance with Articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This warranty entitles the consumer to a price reduction if the item is kept or to a full refund upon return of the item. To exercise a legal warranty, the Customer must contact the Seller by mail or email. The Customer must specify the defects encountered on the item concerned as well as any useful information and attach any documents (including photographs) allowing the defects encountered to be assessed. The Customer must also provide proof of purchase of the item from the Seller. Upon request from the Seller, the Customer must return the item concerned at their own expense and risk. Items sold on the Site comply with the regulations in force in France. The Seller's liability cannot be engaged in the event of non-compliance with the legislation of the country where the item is delivered. It is the responsibility of the Customer to verify with the competent local authorities the conditions inherent to the importation or use of the items. The Seller and the Customer undertake to exchange in good faith.

ARTICLE 10. LIABILITY

The Seller shall not be held liable in the event that the damage results from negligence or fault attributable to the Customer, unforeseeable and insurmountable actions of a third party, or in cases of force majeure. Force majeure refers to any external, unforeseeable, and irresistible event within the meaning of Article 1218 of the Civil Code and as defined by case law.

The Customer cannot claim that the item is inadequate to their expectations due to an error or omission on their part.

The Seller is only bound by an obligation of means regarding the provision of access to the Site. The Seller cannot guarantee the complete absence of errors or anomalies on the Site that it makes available. The Customer is informed that access to the Site may be temporarily interrupted for maintenance or updates. The Customer will be notified via a notification on the homepage of the Site. No compensation will be due to the Customer for a temporary unavailability of access to the Site.

The Customer shall be responsible, at their own expense, for the acquisition, installation, maintenance, and connection of the various elements of the configuration and telecommunication means necessary for access to the Site. It is also their responsibility to subscribe to the telecommunication subscriptions necessary for access to the Site.

ARTICLE 11. INTELLECTUAL PROPERTY

All texts, images, logos, and graphic interfaces present on the Site and on all documentation provided by the Seller, as well as the computer component of the Site, are protected by copyright. These rights are reserved worldwide. Therefore, it is prohibited for anyone to copy, modify, distribute, transmit, broadcast, display, reproduce, publish, license, transfer, or exploit in any other way the information present on the Site and on the Seller's documentation, as well as the computer component of the Site, as all these uses may constitute infringement.

It is prohibited to intervene on the source code of the Site in any way and for any reason, including to correct errors or anomalies, the Seller being solely responsible for the corrective and evolutionary maintenance of the Site. "LA CHAMBRE AUX CONFITURES" is a semi-figurative French trademark registered with the INPI under the number 018558334 for certain products in classes 21, 29, 30, and 32 of the Nice Classification. Any unauthorized use of this sign or a similar sign likely to create a risk of confusion is prohibited. Anyone who violates these intellectual property rights is liable to prosecution.

ARTICLE 12. PERSONAL DATA

As part of these, the Seller, as data controller, is required to collect and process personal data. This collection and processing are carried out in accordance with the legislation in force regarding the protection of personal data and in particular Regulation (EU) No. 2016/679 on the protection of individuals with regard to the processing of personal data and the law No. 78-17 of January 6, 1978 relating to data processing, files, and freedoms, in its current version.

It is recalled that the personal data requested from the Customer are necessary for the processing of their order and the establishment of invoices, in particular. This data may be communicated to the Seller's potential partners responsible for the execution, processing, management, and payment of orders.

The processing of information communicated through the Site complies with legal requirements regarding the protection of personal data, with the information system used ensuring optimal protection of this data.

The Customer has, in accordance with current national and European regulations, a permanent right of access, modification, rectification, opposition, portability, and limitation of processing regarding information concerning them.

This right can be exercised by the person concerned via their personal account on the Site or by directly contacting the Seller in writing accompanied by a copy of their identity document.

In the event of an unsatisfied complaint, the Customer may contact the National Commission for Information Technology and Civil Liberties.

ARTICLE 13. MODIFICATION OF GENERAL CONDITIONS

The Seller reserves the right to modify these general conditions at any time. The latest version of the general conditions published on the Site applies to the relationship between the Parties from its publication date. However, the order is subject to the general conditions in force at the time of placing the order.

These general conditions cancel and replace any other previously accepted general conditions by the Customer concerning the same subject matter.

ARTICLE 14. MISCELLANEOUS PROVISIONS 14.1. Evidence

The Customer expressly accepts the transmission by the Seller of invoices in electronic format. An invoice is issued by the Seller and made available to the Customer in their personal account accessible on the Site. The Customer may request to receive invoices in paper format at any time.

The Customer expressly accepts the conclusion of contracts by electronic means. The Parties acknowledge that electronic or digitized signatures have the same value as handwritten signatures and waive any recourse on this basis. The Seller ensures the retention of any contract concluded electronically with a consumer and amounting to €120.00 (ONE HUNDRED TWENTY EUROS) or more for ten (10) years.

The consumer may request communication of the contract at any time.

14.2. Force Majeure

The Parties shall not be held liable if the non-performance or delay in the performance of any of their obligations, as described herein, arises from a case of force majeure, within the meaning of Article 1218 of the Civil Code.

14.3. Non-Waiver

The failure of either Party to enforce a breach or default by the other Party of any of its contractual or legal obligations shall not be construed as a waiver of such breach or default.

14.4. Nullity of a Clause

If any provision of these general conditions, except an essential clause of the contract, were to be annulled, such nullity would not entail the nullity of the other provisions of the general conditions, which shall remain in force.

ARTICLE 15. DISPUTE RESOLUTION

For any complaint, the Customer may contact the Seller by mail or email. Any disputes arising from the purchase and sale transactions concluded under these General Terms and Conditions that could not be resolved between the Seller and the Customer shall be submitted to the competent courts under the ordinary law. In accordance with Articles L. 612-1 et seq. of the Consumer Code, the Customer, subject to Article L. 612-2, has the option to initiate an amicable resolution request by mediation within one (1) year from the date of their written complaint to the professional. The Customer is informed that they can use conventional mediation because the Seller adheres to the services of the Consumer Mediation Center for Conciliators of Justice – CM2C (hereinafter the "Mediator"), whose contact details are as follows: Postal address: CM2C, 14 rue Saint Jean, 75017 ParisTel: +33 (0)1 89 47 00 14Email: CM2C@CM2C.NETWebsite: HTTPS://WWW.CM2C.NET/

In case of a written complaint not resolved by the Customer Service, the Customer can contact the Mediator free of charge.

The Customer is also informed that they can choose to use the online platform of the European Commission for online dispute resolution (ODR), accessible from the following link: HTTP://EC.EUROPA.EU/CONSUMERS/ODR/. The Customer is reminded that, in order to refer a consumer mediator, they must demonstrate that they have previously sent a complaint to the Seller.

ARTICLE 16. APPLICABLE LAW

These general conditions and any contract governed by them are subject to French law, without prejudice to the application of the mandatory provisions of the law of the country where the consumer has their habitual residence.

ANNEX – STANDARD WITHDRAWAL FORM (Please complete and return this form only if you wish to withdraw from the contract.)

To:

LA CHAMBRE AUX CONFITURES SAS36 rue des Jeûneurs,75002 Paris - FRANCESAV@LACHAMBREAUXCONFITURES.COM I hereby notify you of my withdrawal from the contract for the sale of the following items: List of items:

Order: (Date and reference)

Received on:

Customer's Name:

Customer's Address Customer's Email: Customer's Phone Number: Customer's Signature (only in case of notification of this form on paper):

Customer's Signature (only in case of submitting this form on paper):