Effective from 10/04/2023

LA CHAMBRE AUX CONFITURES is a simplified joint-stock company under French law with a capital of 250,000 euros, registered with the Commercial Register of Paris under number 531 802 981, with its registered office located at 36, rue des Jeûneurs, Paris 2nd (75002), France, and its main activity being the production and sale of handmade jams, honey, chutneys, preserves, sauces, and condiments.


Address: LA CHAMBRE AUX CONFITURES SAS, 36 rue des Jeûneurs, 75002 Paris, France
Email: contact@lachambreauxconfitures.com
Phone: +33


In the course of its business, LA CHAMBRE AUX CONFITURES operates and manages the website at http://www.lachambreauxconfitures.com/ (hereinafter referred to as the "Site"). It also has its own stores listed and updated on the website (hereinafter referred to as the "Store").

DATACAMPUS - 35 rue du grand puits, 79230 Vouillé, France
Phone: +33



These general terms and conditions apply to any sales contract concluded between the company LA CHAMBRE AUX CONFITURES (hereinafter the "Seller") and any natural person who contracts as a consumer (hereinafter the "Customer"), meaning any natural person who acts for purposes that do not fall within the scope of their commercial, industrial, artisanal, liberal, or agricultural activity. In order to validly place an order, the Customer must be of legal age (18 years or older) and have a bank account. LA CHAMBRE AUX CONFITURES and the Customer are hereinafter collectively referred to as the "Parties" or individually as the "Party."

These general terms and conditions constitute the entirety of the Parties' obligations, are accessible at any time on the Website, and form the sole framework of the contractual relationship between the Parties, prevailing over any other document, including the Customer's possible purchasing conditions.

To place an order with the Seller, the Customer must read and accept these general terms and conditions without reservation. Since these General Terms and Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer's purchase is the one in force on the website at the time the order is placed.

Customers acting in a professional capacity cannot rely on these General Terms and Conditions of Sale. They are invited to contact the Seller to obtain the catalog, pricing, and General Terms and Conditions of Sale for professionals, which are the only ones applicable to them.

The Customer declares that they have full legal capacity to contract with the Seller, including being of legal age and having the legal capacity to enter into a sale agreement.



The Seller offers various food products on the Site, the main characteristics of which, particularly specifications, illustrations, compositions, and indications of product dimensions or capacity, are presented on the Site.

The Customer is required to review this information before placing an order. Some products may contain allergens; it is the Customer's responsibility to verify the product's composition before consumption.

Items are sold subject to availability. In the event of an order for an item that is found to be unavailable, the Customer will be notified by email as soon as possible, and the Customer will be given the option to cancel or modify the order. In the absence of a response within fourteen (14) days from the notification, the Customer will be deemed to have canceled the order.

In the case of an order for multiple items, if one of the items is unavailable, the Customer will be informed by email as soon as possible. The Customer will then have the option to either confirm the rest of the order, in which case they will be refunded for the price of the unavailable item, or cancel the entire order, in which case they will be refunded the total amount paid. In the absence of a response within fourteen (14) days from the notification, the Seller will proceed with shipping the order without the unavailable item.

In the event of cancellation, the Seller will refund the amounts paid by the Customer within thirty (30) days from the cancellation.



3.1. Customer Account

The creation of a customer account is a mandatory prerequisite for placing an order on the Site.

The Customer undertakes to provide the Seller with accurate and complete data, not to infringe, in any way, the rights of third-party natural or legal persons, to keep the requested data up to date, and to spontaneously correct any errors affecting them.

The Seller reserves the right to request supporting documents at any time.

It is recalled that every consumer has the right to register on the telephone canvassing opposition list.

The login credentials (username and password) are unique, personal, and strictly confidential. The Customer is solely responsible for the use of their login credentials, undertakes to use them personally, and not to disclose them to third parties.

The Customer may request the deletion of their customer account at any time by following the procedure provided for this purpose on the Website or by requesting it by email.


3.2. Order Process

The Customer wishing to purchase an item on the Site must:

  • Create a customer account in accordance with the above procedures, or if they already have a customer account, log in to it,
  • Select the desired items and their quantity on the Site by adding them to the shopping cart,
  • Review the contents of their shopping cart and make any necessary modifications,
  • Verify the billing and delivery addresses,
  • Choose the delivery method,
  • Confirm the order by accepting the General Terms and Conditions of Sale after reviewing them, with the understanding that the Customer's validation of the order entails an obligation to pay,
  • Make the payment in accordance with the conditions provided in Article 8 below.
  • The Customer will receive a payment confirmation email as well as an order confirmation email with a summary of the items ordered, which constitutes the sales contract between the Parties.
  • The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute related to a previous order.

The Customer can track the progress of their order on the Website and will be informed by email of the stages of order registration and shipment, along with a tracking number.


3.3. Order Modification

Once confirmed and accepted by the Seller, as described above, the order is generally not modifiable.

However, the Seller may possibly accept modifications to the order by the Customer, but is not obligated to do so, within the limits of its capabilities and provided that they are notified to the Seller by email at sav@lachambreauxconfitures.com before the order is shipped.


3.4. Order Cancellation

Once confirmed and accepted by the Seller, as described above, the order cannot be canceled, except in the exercise of the right of withdrawal or in cases of force majeure.



The Seller offers subscription formulas allowing the Customer to receive a selection of items (hereinafter the "Series") on a monthly basis and for a defined duration chosen by the Customer, automatically.

It is possible to subscribe to the subscription formula at any time on the dedicated page of the Site. The Customer must choose the type of Series they wish to receive, with the content of each Series being displayed on the Site, as well as the subscription duration, and pay the subscription price. For deliveries outside of metropolitan France, delivery fees may apply in addition to the subscription price.

After the order is validated, the Customer will receive a confirmation email of their subscription.

The Customer subscribes to the subscription formula for a specified duration among the durations offered on the Site in the relevant category.



5.1. Purchase of a Gift Card

The Seller offers electronic gift cards for sale, available for order on the Site.

The gift card is sent by email upon ordering.

The selling price of gift cards is displayed in euros including taxes (T.T.C.) at the applicable VAT rate on the day of the order. In the event of a change in the applicable VAT rate, the modified rate will apply automatically.

Once the gift card order has been finalized and paid for, the Customer cannot request the cancellation of their order, without prejudice to their legal right of withdrawal.


5.2. Use of a Gift Card

A gift card is valid for one (1) year from its date of issuance. Beyond this period, the gift card is no longer valid and cannot be used, with no refund or compensation due.

Gift cards are valid on the Site or in the Store for the purchase of items sold by the Seller. In the Store, the Customer must present the gift card. To use the gift card on the Site, the Customer must enter the unique code printed on the gift card at the time of ordering.

The face value of a gift card is fixed and expressed in euros.

The Seller accepts a limit of one gift card per purchase on the Site. Each gift card can only be used once, and its amount is not divisible.

If the order amount exceeds the balance of the gift card used, the Customer must complete the payment using one of the payment methods accepted by the Seller.

Gift cards cannot be used as a means of payment for the purchase of gift cards.

In the event that the Customer wishes to return an item purchased with a gift card in accordance with these terms, they will be reimbursed in the form of vouchers that can be used on the Site or in the Store.



6.1. Prices of Items

The prices of items are displayed in the Store and on the Site in euros, including taxes (T.T.C.) at the applicable VAT rate on the day of the order. In the event of a change in the applicable VAT rate, the modified rate will apply automatically. For all items shipped outside the European Union and overseas departments and territories, the price will be automatically calculated excluding taxes on the invoice.

The Seller reserves the right to vary the prices of its items over time, especially during promotional campaigns. Promotional offers are only valid during the specified validity period indicated on the Site. Promotional discount codes applicable to all or specific purchases made on the Site may be offered at any time by the Seller or its partners. Any additional usage conditions in addition to these General Terms and Conditions of Sale will be specified when the discount code is issued (including the duration of use of the code and the items concerned). Only one code can be used per order and only after the order has been placed. We will not accept any responsibility and have no obligation to replace a promotional code if it has expired, been lost, or used by a third party when it is personal.

If at the time of paying for your order or retrospectively it is found that the Customer has abused promotional codes in any way (for example, by selling them to others) or that the code does not work correctly due to fraud, tampering, technical error beyond our control, we reserve the right to cancel your promotional code and/or suspend or close your account on the Site without notice.

Items will be invoiced based on the prices in effect at the time of order validation.

The price of items does not include delivery charges, any applicable customs duties and import taxes, or the telecommunication costs necessary for accessing and using the Site.

For orders to countries other than mainland France, the Customer is the importer of the relevant item(s). Customs duties or other local taxes or import duties or state taxes may be payable. They will be the sole responsibility of and borne by the Customer.


6.2. Payment Obligation

The validation of the order by the Customer entails an obligation to pay.

The amount of the order must be paid in full at the time of order validation on the Site and at the time of purchase in the Store. Otherwise, the Customer will be deemed to have canceled their order.

No item will be delivered before full payment of the price by the Customer.


6.3. Payment Methods

The Seller accepts payment by credit card and PayPal.

The Customer remains fully responsible for the banking information they provide and for securing their means of payment.

Accepted credit cards include those from the VISA and MasterCard networks. The Customer certifies that they are the holder of the credit card used, that the name on it is indeed theirs, and that they have the necessary authorizations. The Customer's credit card is debited at the end of the order validation process, after verification of the banking data and upon receipt of the authorization to debit given by the issuer of the credit card used by the Customer. By providing information about their credit card, the Customer authorizes the Seller to debit their credit card for the total amount of the order through its payment service provider.

Online payment data is exchanged in encrypted mode between the Customer and our payment partner without the Seller having access to the Customer's banking information.

Payments made by the Customer will only be considered final upon effective receipt by the Seller.



7.1. Address and Delivery Method

All items can be delivered worldwide, subject to the territory being covered by the Seller's carrier's services. For more information, the Customer can inquire with the Seller before placing their order.

The Customer is solely responsible for the delivery address provided at the time of ordering. Any package returned to the Seller due to an incorrect or incomplete delivery address will be reshipped at the exclusive expense of the Customer, and the Seller cannot be held responsible for any absence or delay in delivery as a result.

Delivery to a pick-up point is only possible at pick-up points within the Seller's carrier's network.

The Customer may also choose to pick up their order directly in the Store, with pick-up in the Store only available on business days during the opening hours indicated on the Site.


7.2. Delivery Charges

Delivery charges vary depending on the delivery address, the number of items ordered, and the delivery method chosen by the Customer and do not include any applicable customs duties, import taxes, and local taxes for which the Customer may be liable.

Delivery charges are the exclusive responsibility of the Customer. They may evolve over time, depending on the pricing applied by carriers. The delivery charges applicable to the order are those indicated at the time of validation of the said order.

In any case, the amount of the delivery charges is indicated to the Customer before validation of the order.

Any customs duties, import taxes, and applicable local taxes for which the Customer may be liable remain the exclusive responsibility of the Customer.


7.3. Delivery Times

The delivery times indicated on the Site are in working days (excluding Saturday, Sunday, and public holidays). Delivery times are calculated taking into account the dispatch and delivery times of the order. Delivery times depend on the chosen delivery method. In any case, delivery times are indicated to the Customer before validation of the order. The Customer is informed by email of the shipment of their order.

If the ordered items have not been delivered within 30 days after the indicative delivery date, for any reason other than force majeure or the Customer's fault, the sale may be terminated at the written request of the Customer. The sums paid by the Customer will then be refunded to them within fourteen days following the date of termination of the contract, excluding any compensation or retention.

In the event that delivery cannot be made due to the Customer, for any reason whatsoever, including non-collection at the pick-up point within the deadlines notified to the Customer, the items will be returned to the Seller, at the risk and expense of the Customer. The Customer will be informed by email and will have the choice between canceling their order and reshipment.

In any case, fees may be charged to the Customer, either for unboxing in the event of cancellation or for the new delivery. The Customer will be informed of the amount of these fees in the aforementioned email. As these fees are due to the Customer's fault, they will not be reimbursed in the event of exercise of the right of withdrawal.


7.4. Complaints Regarding Delivery

The transfer of ownership of the Seller's items to the Customer, as well as the risks of loss and damage relating thereto, shall only occur when the Customer physically takes possession of the items upon delivery. Therefore, the items travel at the risk and peril of the Seller.

If the package is damaged or incomplete upon receipt, the Customer must notify the Seller within 72 (tseventy-two) hours from the delivery date to make reservations or claims for non-compliance or apparent defects of the items delivered, with all supporting documents (including photos). After this period and in the absence of compliance with these formalities, the items will be deemed compliant and free from any apparent defect, and no claim may be validly accepted by the Seller on this basis. when the consumer personally takes delivery and when the carrier does not justify having given them the opportunity to effectively check their good condition, this period is extended to ten days.

The Seller will refund or replace, at its expense and as soon as possible, the items delivered for which non-compliance or apparent or hidden defects have been duly proven by the Customer.

For any order placed and delivered outside of France, the Seller is not obliged to check and/or inform the Customer of the applicable customs duties and taxes, which are the sole responsibility of the Customer. To find out about them, the Customer must inquire with the competent authorities in their country. Their lack of knowledge by the Customer can in no case justify the refusal of an ordered delivery.



8.1. Right of Withdrawal Conditions

In the case of a distance or off-premises contract, the Customer has a period of fourteen (14) calendar days to inform the Seller of their intention to withdraw from the contract without having to justify their decision.

For distance contracts, the period begins to run from the day following (i) the delivery of the item in the case of an item order, (ii) the delivery of the first Series in the case of a subscription, and (iii) the order confirmation in the case of a gift card order. If the period expires on a Saturday, Sunday, or a public holiday, it is extended until the next working day.


8.2. Exercise of the Right of Withdrawal

The Customer must notify their decision to withdraw from the contract by means of a clear and unambiguous statement by mail or by email. The Customer may use the withdrawal form template available in the appendix to these terms, but it is not mandatory.

Where applicable, the Customer must also return the items without undue delay and no later than fourteen (14) calendar days from the date of notification of their withdrawal to the address indicated at the top of these terms.

In the event of exercise of the right of withdrawal, the return costs of the item are borne exclusively by the Customer, with the Seller not accepting packages returned postage due or cash on delivery. The Customer bears all risks related to the return of the item.

Only items returned complete, in their original condition, and with all their accessories in their original condition will be accepted. The Customer's liability may be incurred for any use exceeding what is necessary to establish the nature, characteristics, and proper functioning of the item.


8.3. Refund

In the event of exercise of the right of withdrawal, the Seller will refund the amounts paid by the Customer no later than fourteen (14) calendar days from the date of notification of the withdrawal. The Seller reserves the right to defer the refund until the items have been recovered.

The return costs of the items remain the responsibility of the Customer and are therefore not reimbursed.

The refund will be made using the same means of payment as that used by the Customer for the initial transaction unless otherwise agreed. In the event that the Customer wishes to return an item purchased with a gift card, the Seller will refund the Customer in the form of vouchers that can be used on the Site and in the Store.

In the event of exercise of the right of withdrawal within the aforementioned period, only the price of the item(s) purchased and the delivery costs are refunded, with the return costs remaining the responsibility of the Customer.


8.4. Exclusions

Returns must be made in their original and complete condition (packaging, accessories, instructions, etc.) enabling them to be put back on the market in new condition, accompanied by the purchase invoice or delivery note. Damaged, unsealed, soiled, or incomplete items will not be accepted.

The consumer cannot exercise their right of withdrawal for items made to the consumer's specifications or clearly personalized (e.g., custom boxes or specific orders on quotation), items that have been unsealed by the consumer after delivery and cannot be returned for reasons of hygiene or health protection.

The right of withdrawal cannot be exercised when the Customer has chosen the option of label personalization or any other type of personalization. In the case of a gift card order, the Customer cannot exercise their right of withdrawal once the gift card balance has been spent, even partially, before the end of the withdrawal period.



The consumer has a period of two years from the delivery of the item to invoke the legal conformity warranty in the event of a defect in conformity. During this period, the consumer is only required to establish the existence of the defect in conformity, not the date of its occurrence.

The legal conformity warranty requires the professional, if necessary, to provide all necessary updates to maintain the conformity of the item.

The legal conformity warranty gives the consumer the right to repair or replace the item within thirty days of their request, at no cost and without major inconvenience to them.

The consumer may obtain a reduction in the purchase price by keeping the item or terminate the contract by obtaining a full refund upon return of the item if:

  • The professional refuses to repair or replace the item;
  • Repair or replacement of the item takes place after a period of thirty days;
  • Repair or replacement of the item causes significant inconvenience to the consumer, in particular if the consumer permanently bears the cost of recovering or removing the non-compliant item, or if the consumer bears the cost of installing the repaired or replaced item;
  • The non-compliance of the item persists despite the unsuccessful attempt to make the item compliant by the seller.
  • The consumer is also entitled to a reduction in the price of the item or to the termination of the contract when the defect of conformity is so serious that it justifies the immediate reduction of the price or the termination of the contract. The consumer is not required to request the repair or replacement of the item in advance.
  • The consumer does not have the right to terminate the sale if the defect of conformity is minor.
  • Any period of immobilization of the item for repair or replacement suspends the warranty that remained in effect until the item was delivered in good condition.
  • The seller who in bad faith obstructs the exercise of the legal conformity warranty is liable to a civil fine of up to €300,000, which may be increased to 10% of the average annual turnover.
  • The consumer also benefits from the legal warranty for hidden defects in accordance with Articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This warranty entitles the consumer to a price reduction if the item is retained or to a full refund upon return of the item.
  • To exercise a legal warranty, the Customer must contact the Seller by mail or email. The Customer must specify the defects encountered on the item in question, as well as any useful information, and provide any documents (including photographs) allowing the defects encountered to be assessed. The Customer must also provide proof of purchase of the item to the Seller. At the request of the Seller, the Customer must return the item in question at their expense and risk.
  • The items sold on the Site comply with the regulations in force in France. The Seller cannot be held liable in the event of non-compliance with the legislation of the country where the item is delivered. In this respect, it is the Customer's responsibility to check with the competent local authorities the conditions inherent in the importation or use of the items.
  • The Seller and the Customer undertake to negotiate in good faith.



The Seller's liability shall not be incurred in the event that the damage results from negligence or fault attributable to the Customer, an unforeseeable and insurmountable act of a third party, or in case of force majeure. Force majeure is defined as any external, unforeseeable, and irresistible event within the meaning of Article 1218 of the Civil Code and as defined by jurisprudence. The Customer may not claim that the article is inadequate to their expectations due to an error or omission on their part.

The Seller is only bound by an obligation of means in the provision of access to the Site. The Seller cannot guarantee the absence of errors or anomalies in the Site that it makes available. The Customer is informed that access to the Site may be temporarily interrupted for maintenance or updates. The Customer will be notified through a notification on the Site's homepage. No compensation shall be owed to the Customer due to temporary unavailability of access to the Site.

The Customer shall be responsible for the acquisition, installation, maintenance, and connection of the various elements of the configuration and telecommunications means necessary for access to the Site, at their own expense. It is also the Customer's responsibility to subscribe to the necessary telecommunication services for access to the Site.



All texts, images, logos, and graphical interfaces present on the Site and on all documentation provided by the Seller, as well as the computer component of the Site, are protected by copyright. These rights are reserved worldwide. Therefore, it is prohibited for anyone to copy, modify, distribute, transmit, broadcast, display, reproduce, publish, license, transfer, or otherwise exploit the information on the Site and the Seller's documentation, as well as the computer component of the Site, as all these uses may constitute infringement.

It is prohibited to intervene in the source code of the Site in any way and for any reason, including to correct errors or anomalies, as the Seller is solely responsible for the corrective and evolutionary maintenance of the Site.

"LA CHAMBRE AUX CONFITURES" is a French semi-figurative trademark registered with the INPI under number 018558334 for certain products in classes 21, 29, 30, and 32 of the Nice Classification. Any unauthorized use of this sign or a similar sign that could create a risk of confusion is prohibited. Anyone who violates these intellectual property rights may be subject to legal action.



Within the framework of these terms, the Seller, as the data controller, collects and processes personal data. This collection and processing are carried out in accordance with the legislation in force regarding the protection of personal data, including Regulation (EU) No 2016/679 on the protection of individuals concerning the processing of personal data and the law No. 78-17 of January 6, 1978, relating to data processing, files, and freedoms, in its current version.

It is reminded that the Customer's personal data requested is necessary for the processing of their order and the establishment of invoices, among other things. This data may be communicated to the Seller's possible partners responsible for the execution, processing, management, and payment of orders.

The processing of information provided through the Site complies with legal requirements for the protection of personal data, and the information system used ensures optimal protection of this data.

In accordance with current national and European regulations, the Customer has the permanent right of access, modification, rectification, opposition, portability, and limitation of processing concerning the information concerning them.

This right can be exercised by the data subject through their personal account on the Site or by contacting the Seller in writing with a copy of their identity document.

In the event of an unsatisfied claim, the Customer may contact the Commission Nationale de l'Informatique et des Libertés (National Commission for Information Technology and Civil Liberties).



The Seller reserves the right to modify these general conditions at any time.

The latest version of the general conditions published on the Site is applicable to the relationship between the Parties from its publication. However, the order is subject to the general conditions in force at the time of placing the order.

These general conditions cancel and replace all other general conditions previously accepted by the Customer regarding the same subject matter.



14.1. Proof

The Customer expressly accepts the transmission of invoices in electronic format by the Seller. An invoice is established by the Seller and made available to the Customer in their personal account accessible on the Site. The Customer may request to receive invoices in paper format at any time.

The Customer expressly accepts the conclusion of contracts electronically. The Parties recognize the same value for electronic or digitized signatures as handwritten signatures and waive any recourse on this basis.

The Seller ensures the preservation of any contract concluded electronically with a consumer and relating to an amount equal to or greater than €120.00 (ONE HUNDRED TWENTY EUROS) for ten (10) years. The consumer may request communication at any time.


14.2. Force Majeure

The Parties shall not be held liable if the non-performance or delay in the performance of any of their obligations described herein results from a force majeure event, within the meaning of Article 1218 of the Civil Code.


14.3. Non-Waiver

The fact that one of the Parties does not invoke a failure or breach by the other Party of any of its contractual or legal obligations shall not be interpreted as a waiver of the right to invoke such failure or breach.


14.4. Nullity of a Clause

If any provision of these general conditions, except an essential clause of the contract, were annulled, this annulment would not entail the nullity of the other provisions of the general conditions, which will remain in force.



For any complaint, the Customer may contact the Seller by mail or email. All disputes arising from the purchase and sale transactions made in accordance with these General Terms and Conditions that could not be resolved between the Seller and the Customer will be subject to the jurisdiction of the competent courts under the usual legal conditions.

In accordance with Articles L. 612-1 and following of the Consumer Code, the Customer, subject to Article L. 612-2, has the option to initiate an amicable resolution request through mediation within one (1) year from their written complaint to the professional.

The Customer is informed that they may resort to conventional mediation because the Seller adheres to the services of the Centre de Médiation de la Consommation de Conciliateurs de Justice – CM2C (hereinafter the "Mediator"), whose contact details are as follows:


Postal Address: CM2C, 14 rue Saint Jean, 75017 Paris
Tel: +33 (0)1 89 47 00 14
Email: cm2c@cm2c.net
Website: https://www.cm2c.net/

In the event of an unresolved written complaint by the Customer Service, the Customer may freely refer to the Mediator.


The Customer is also informed that they can choose to use the European Commission's online dispute resolution platform (ODR), accessible from the following link: http://ec.europa.eu/consumers/odr/.

It is reminded to the Customer that, to be able to refer a consumer mediator, they must justify having previously sent a complaint to the Seller.



These general conditions and any contract governed by them are subject to French law, without prejudice to the application of the mandatory provisions of the law of the country where the consumer has their habitual residence.



(Please complete and return this form only if you wish to withdraw from the contract.)


To the attention of:

36 rue des Jeûneurs,
75002 Paris - FRANCE


I hereby notify the withdrawal from the contract for the sale of the following items:

  •  List of items:
  •  Order: (Date and reference)
  • Received on:
  • Customer's Name:
  •  Customer's Address
  • Customer's Email:
  • Customer's Phone Number:

Customer's Signature (only if notifying this form on paper):



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